We have 24/7 Live Chat Available or You Can Call Us Today at (888)-957-2243

Touchstone Home Products AudioFlare Recessed Electric Fireplace - 80024

$999.00 $599.00
Quantity:
Maximum quantity available reached.
  • Call Us Now to Lock in the Lowest Prices Online: (888) 957-2243
  • Free Shipping. No Sales Tax (Except NY).

Touchstone Home Products AudioFlare Stainless 50 inch Recessed Electric Fireplace - 80024

The AudioFlare™ is a new concept in electric fireplaces, combining sound, 3 color flame quality and a distinctive stainless face. This fireplace has all the features that customers love in Touchstone fireplaces, including 3 flame display, crystal hearth, 1500W of heat with timer feature. Plus the Bluetooth speaker creates a great personal space for relaxing, right in front of the realistic flame while your favorite tunes play along.

Select Add Fireplace Bundle Option: Bundle includes extra remote, red and orange crystal embers and fire crackle speaker.

Touchstone Home Products AudioFlare Stainless 50 inch Recessed Electric Fireplace

Product Highlights

  • Designed with front heating vent so that the unit can be flush mounted into wall
  • Beautiful stainless steel frame for high end modern appearance
  • Includes log set and crystal
  • Slim frame that features a large fireplace viewing area with life-like LED flames that cannot be rivaled by competitors
  • Heats up to 400 square feet (5,000 BTUs)
  • Can be plugged in or hardwired 120V
  • Orange, Blue and orange/blue combination for the LED flame

Features

The Sound

The AudioFlare™ delivers quality Bluetooth audio to your electric fireplace experience. This is more than just a noise box that can deliver a crackling flame sound. This is a speaker that can be synced to your phone, so you can enjoy your favorite songs or streaming service. The Bluetooth speaker is simple to connect to your devices, with voice prompts to help you along the way.

The Design

The stainless face of The AudioFlare™ is distinctive and sets it apart from other Touchstone fireplaces. The stainless display makes this fireplace a great fit for a kitchen or more contemporary designed room, and it is a perfect accent to the blue flame setting. The surface is easy to clean and maintain and comes off the fireplace easily to assist with installation.

The Flame

The unique flameset of The AudioFlare™ is a three flame color design. The flames are blue and yellow/orange, and can be combined for a 3rd appearance. Plus The AudioFlare™ comes with a crystal hearth, to complement the stainless frame for an ultra-contemporary look. Your friends think it is a gas fireplace. Like all our popular Sideline models, The AudioFlare™ has 5 flame intensity settings, from a mellow ember to a full flame display.

The Heat

The heat feature in The AudioFlare™ is perfect for a cool evening, and when you want to take the room temperature down a few degrees in a flash. The heater has two settings, 750W and 1500W, and will help heat a room up to 400 square feet.

Touchstone recommends mounting the fireplace at least 6 inches below any flat screen TV or artwork that shares the same wall. There is also a heat timer, which automatically shuts off the heat feature in a time frame from 30 minutes to 7.5 hours.

Product Installation

The AudioFlare™ can be used for in-wall installations or it can be hung on the wall. Mounting brackets and hardware are included for both installations. Offering a quick, simple install, the easy-to-level mounting bar makes hanging on a wall simple.

Additional Features

  • Programmable auto-off timer for shutoff from 30 min to 7.5 hours
  • Designed for recessed mounting in wall or hanging on the wall
  • Remote control for heat and flame setting (batteries not included)
  • Dual mode allows for low and high heat operation
  • If mounting under a wall mounted flat panel TV, mount fireplace at least 6" below the bottom of the TV.
Touchstone Home Products AudioFlare Stainless 50 inch Recessed Electric Fireplace

Specifications

  • Fireplace Dimensions: 50" W x 20.5" H x 4.375"D
  • Recessed Dimensions: 43 1/4" W x 18 1/8" H x 4" D
  • Rough Opening Dimension: 43 1/2"W x 18 1/4" H x 4 1/2" D
  • Shipping Dimensions: 54.5" W x 25" H x 8.5"D
  • Fireplace Weight: 48.3 pounds
  • Shipping Weight: 52 pounds
  • Viewable flame area: 38" W x 9 1/4" H
  • Room Coverage: 400 sq. ft.
  • Watts: 750 to 1500 Watts
  • Light Source: LED
  • Flame Colors: 5 realistic flame settings with 3 color combinations
  • Frame color: Stainless
  • Part number: 80024
  • BTU's: 5,000
  • Voltage: 120v/60Hz
  • Amperes: 11 and up
  • Audio Source: Bluetooth audio speaker

Manufacturer Resources

Instructional Video

The time frame for order is divided into two parts:

Processing & Handling

This is the time it takes for us to process your order. During this time, our team is working on order verification, quality checking, and thorough packaging before shipping out your order. 

Once your order is placed, you will receive a confirmation email to confirm your order has been received on our system. Please note that our processing time may take 24-48 hours after the order is placed and payment is received.

Shipping time

This refers to the duration it may take for your item to be shipped from our warehouse to your final destination. Usually, orders arrive within an estimated 5-10 business days. If there are any processing or shipping delays, you will be notified at all times via email.

If you have any further questions about a product or you want to know a better estimated delivery time for a specific product, feel free to contact us at support@primefair.co or give us a call.

Location

Estimated Shipping Times

USA (United States)

5-10 business days (UPS, USPS, FedEX, Custom Freight Carriers [for heavy items])

Canada

7-15 business days (DHGATE, EMS, Custom Freight Carriers)

Europe

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Australia, New Zealand

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Hong Kong, China

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Mexico

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Russian Federation

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

South America, Central America

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Please be aware that our shipping time does not include our processing & handling time as stated above.

When will my order ship?

Please note that it takes us 1-2 business days to process your order. Once your order has been processed, it will be shipped out to you from our 1 of our warehouses in the USA and the estimated shipping time is 5-10 business days after your order is shipped. If there are any processing or shipping delays, you will be notified at all times via email.

When will I receive tracking?

Usually, it takes about 24-48 hours for your order to be processed with our team. Once your order is ready for shipment, we'll update our system with your tracking number accordingly. You will receive your tracking information from the same email you received your order confirmation, which should be the email you used to purchase your item(s).

Where is my order shipping from?

All our orders are shipped from our warehouses across the USA. Currently, PrimeFair has 3 warehouse locations (NY, TX) used to store inventory and we also work with other brand manufacturers throughout the country to ensure operation-efficient shipping times. Most of our orders will be shipped via USPS, UPS or Fedex (domestic) and DHL or EMS (international). For larger orders, we may use a custom freight carrier or LTL Freight Shipping. Customer will be notified at all times with shipping updates and and can contact us for more information at any time.

Are you an authorized dealer?

Yes, we currently work with manufacturer brands across the United States to ensure a proper operations chain between our products to you. If you are a manufacturer and would like to partner up with us, please email us at support@primefair.co. If you are interested in seeing the brands we work with, please go to our menu tab and go under "authorized dealers".

My order hasn't arrived yet. How can I check the status of my order?

Please allow 5-10 business days for your order to arrive to you after we have shipped your order. Go to our "Track Your Order" Page and input your information to see the status of your order. Please note that tracking information may take 1 business day to update in our system. If you still are unable to find the location or status of your order, feel free to contact us at support@primefair.co and we'll help you locate your order as soon as we can.

My package says "delivered" but I did not receive it?

Please ask your neighbors and anyone around you to see if anyone may have received the package for you. For large or more expensive orders, we will require signature upon receiving package and will be in communication at all times. In addition, please go to your local post office (USPS, UPS, FedEX), depending on the postal carrier of your tracking number, and see if they have any information in regards to the order.

If you are still unable to locate the whereabouts of your package, please contact us at immediately at support@primefair.co. We will verify and investigate your situation and if your package is lost, we will send you a replacement package within 1-2 business days, free of charge.

I gave you an incorrect address. Can I change my address?

Yes. If you misspelled or gave us an incorrect address, you can email us within 24 hours to give us the right address so we can process it correctly. Please note we can not guarantee that we can change the address of your order after this 24 hour period as it may be processed and ready for shipment. Please contact us as soon as you can if you need an address changed. 

Still Have A Question?

If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@primefair.co or call us at 888-957-2243.

Additional Links:

Click here to go to Refunds & Return Policy.

Click here to go to Terms of Service.

Click here to go to Shipping Information.

Click here to go to Privacy Policy.

Click here to go to FAQs.

 

1. When will I receive tracking?

Usually, it takes about 24-48 hours for your order to be processed with our team. Once your order is ready for shipment, we'll update our system with your tracking number accordingly. You will receive your tracking information from the same email you received your order confirmation, which should be the email you used to purchase your item(s).

2. Do you ship worldwide?

Yes, we currently ship to USA and to other locations worldwide. Please see the table below:

Shipping time

This refers to the duration it may take for your item to be shipped from our warehouse to your final destination. Usually, orders arrive within an estimated 5-10 business days. If there are any processing or shipping delays, you will be notified at all times via email.

If you have any further questions about a product or you want to know a better estimated delivery time for a specific product, feel free to contact us at support@primefair.co or give us a call.

Location

Estimated Shipping Times

USA (United States)

5-10 business days (UPS, USPS, FedEX, Custom Freight Carriers [for heavy items])

Canada

7-15 business days (DHGATE, EMS, Custom Freight Carriers)

Europe

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Australia, New Zealand

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Hong Kong, China

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Mexico

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Russian Federation

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

South America, Central America

7-20 business days (DHGATE, EMS, Custom Freight Carriers)

Please be aware that our shipping time does not include our processing & handling time as stated above.

3. When will my order ship?

Please note that it takes us 1-2 business days to process your order. Once your order has been processed, it will be shipped out to you from our 1 of our warehouses in the USA and the estimated shipping time is 5-10 business days after your order is shipped. If there are any processing or shipping delays, you will be notified at all times via email.

4. Where is my order shipping from?

All our orders are shipped from our warehouses across the USA. Currently, PrimeFair has 3 warehouse locations (NY, TX) used to store inventory and we also work with other brand manufacturers throughout the country to ensure operation-efficient shipping times. Most of our orders will be shipped via USPS, UPS or Fedex (domestic) and DHL or EMS (international). For larger orders, we may use a custom freight carrier or LTL Freight Shipping. Customer will be notified at all times with shipping updates and and can contact us for more information at any time.

5. Are you an authorized dealer?

Yes, we currently work with manufacturer brands across the United States to ensure a proper operations chain between our products to you. If you are a manufacturer and would like to partner up with us, please email us at support@primefair.co. If you are interested in seeing the brands we work with, please go to our menu tab and go under "authorized dealers".

6. My order hasn't arrived yet. How can I check the status of my order?

Please allow 5-10 business days for your order to arrive to you after we have shipped your order. Go to our "Track Your Order" Page and input your information to see the status of your order. Please note that tracking information may take 1 business day to update in our system. If you still are unable to find the location or status of your order, feel free to contact us at support@primefair.co and we'll help you locate your order as soon as we can.

7. My package says "delivered" but I did not receive it?

Please ask your neighbors and anyone around you to see if anyone may have received the package for you. For large or more expensive orders, we will require signature upon receiving package and will be in communication at all times. In addition, please go to your local post office (USPS, UPS, FedEX), depending on the postal carrier of your tracking number, and see if they have any information in regards to the order.

If you are still unable to locate the whereabouts of your package, please contact us at immediately at support@primefair.co. We will verify and investigate your situation and if your package is lost, we will send you a replacement package within 1-2 business days, free of charge.

8. I gave you an incorrect address. Can I change my address?

Yes. If you misspelled or gave us an incorrect address, you can email us within 24 hours to give us the right address so we can process it correctly. Please note we can not guarantee that we can change the address of your order after this 24 hour period as it may be processed and ready for shipment. Please contact us as soon as you can if you need an address changed. 

9. I haven't received a refund? What should I do?

Please note that it may take 5-10 business days for your credit card or bank to process your refund once it has been processed on our system. If you haven't received your refund, first, please check with your bank account.

If you've done all of this and still do not know the status of your refund, please contact us at support@primefair.co and we will help you get sorted with the situation.

10. I want to exchange an item(s). How should I approach this?

If you would like to exchange an item(s), your item must not be used and is returned in its original packaging, with all accessories included and in new condition. To arrange an exchange with us, simply contact us at support@primefair.co and we'll help you get sorted out with your exchange.

11. I'm missing a part or something hasn't arrived yet. What should I do?

If you did not receive your complete order and you are missing any parts or accessories included with your order, please contact us at support@primefair.co so we can help you get sorted with the situation right away.

12. I provided the wrong address at checkout, what do I do?

Simply contact us at support@primefair.co within 24 hours of your purchase so we can get your address adjusted. We cannot guarantee that we will be able to make changes after this 24 hour period.

13. I want to cancel my order. How can I go about this?

Cancel your order with no penalty. Simply contact us at support@primefair.co with the subject line "CANCEL, ORDER#" and specify your order number for us to address your situation.

Please try to cancel within 24 hours of your purchase. If the 24 hours has expired, we may have processed your order and we can not guarantee to cancel it right away. If it is already processed and ready for shipment, you may need to wait to receive your order and return it back to us. If you have any questions or want more information in regards to canceling your order, simply contact us at support@primefair.co.

14. My item arrived damaged. What happens next?

We do our best to quality inspect all of our items before they are sent to you but unfortunately, there are still cases in which items may arrive damaged due to postal service mistreatment or variables that are out of our control. 

If your item(s) arrive damage, we sincerely apologize for the inconvenience. All you need to do is contact us at support@primefair.co or give us a call and we'll send a replacement model for you as soon as we can, usually within 1-2 business days of receiving your inquiry.

In your email, please also make sure to include: 

  • Order # with Subject Line "ITEM DAMAGED, ORDER#"
  • A picture/evidence of damaged item(s)
  • Any other relevant information you believe should be included

Once your claim is reviewed and verified, our team will sent a replacement item out to you free of charge, usually within 1-2 business days of receiving your inquiry. We also may provide a return shipping label for you to ship the item back to our facilities, so please be prepared to ship the item back to us. If no label is provided, you do not need to ship the item back to us.

15. What are the payment options on your website?

The payment options on our website include credit cards: AMEX, Discovery, Mastercard, Visa, Paypal and Amazon Pay. Currently, we are using Stripe and Shopify Payments as our payment gateways and Paypal. For more information, feel free to contact us.

16. How long does it take for me to see my refund?

Usually, it takes an estimated 4-7 business days for your item(s) to arrive back to our facilities. Once the order is received, our team will go ahead and verify and process your return.

Once approved, we will refund your order in our system and you will receive an email notification from the email you made the purchase of your order. The email will state that we have issued a refund on our system and that the credit is on its way back to your original payment method.

Please note that it may take 5-10 business days for your credit card or bank to process your refund. 

If you haven't received your refund, first, please check with your bank account.

If you've done all of this and still do not know the status of your refund, please contact us at support@primefair.co and we will help you get sorted with the situation.

Return Address:

PrimeFair,Inc.

151 Lake Avenue

Ste 2A

Staten island, NY, 10303

Still Have A Question?

If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@primefair.co or call us at 888-957-2243.

Additional Links:

Click here to go to Refunds & Return Policy.

Click here to go to Terms of Service.

Click here to go to Shipping Information.

Click here to go to Privacy Policy.

Click here to go to FAQs.

Returns & Refunds

Primefair's return policy will allow for products that have been purchased on www.primefair.co to be returned by the original purchaser within 60 days of purchase for a full refund to their original payment method.

To be eligible to return your product under the return policy, please make sure:

  • The order or item(s) you received was made directly from Primefair.co
  • The time frame in which your 60-day period starts the day you receive your order or when it's marked as "delivered" on our system. For example, if you receive your package on March 7, then that is the starting day of the return period.
  • The order or item(s) is returned in the original packaging, with all accessories included and in new or as-new condition.
  • You have strictly followed the Primefair return instructions as set out above.

There are special circumstances or situations in which partial refunds will be granted. Such circumstances may occur if the item returned is

- Item is not returned in original condition, item is damaged or missing parts/accessories for reasons that are at no fault on our behalf

All orders are processed as soon as possible and all returns are subject to a 15% restocking fee. The restocking fee will be determined by your brand and product and your specific circumstances. Please note that we will be in contact with you at all times and if you have any questions, you can feel free to reach out to us at support@primefair.co.

Once your return is received and examined, you will receive an email from us notifying you that your refund has been processed on our system. If you are approved, the refund will be processed to your credit card or original method of payment. Please note that it may take your bank or credit cards up to 5-10 business days for the credit to appear back in your original statement.

Haven't received a refund? 

Please note that it may take 5-10 business days for your credit card or bank to process your refund once it has been processed on our system. If you haven't received your refund, first, please check with your bank account.

If you've done all of this and still do not know the status of your refund, please contact us at support@primefair.co and we will help you get sorted with the situation.

Want to exchange an item(s)?

If you would like to exchange an item(s), your item must not be used and is returned in its original packaging, with all accessories included and in new condition. To arrange an exchange with us, simply contact us at support@primefair.co and we'll help you get sorted out with your exchange.

Missing Parts?

If you did not receive your complete order and you are missing any parts or accessories included with your order, please contact us at support@primefair.co so we can help you get sorted with the situation right away.

Provided the wrong address at checkout?

Simply contact us at support@primefair.co within 24 hours of your purchase so we can get your address adjusted. We cannot guarantee that we will be able to make changes after this 24 hour period.

Want to cancel your order?

Simply contact us at support@primefair.co with the subject line "CANCEL, ORDER#" and specify your order number for us to address your situation.

Please try to cancel within 24 hours of your purchase. If the 24 hours has expired, we may have processed your order and we can not guarantee to cancel it right away. If it is already processed and ready for shipment, you may need to wait to receive your order and return it back to us. If you have any questions or want more information in regards to canceling your order, simply contact us at support@primefair.co.

Shipping

The shipping of return shipping will not be the responsibility of Primefair. All shipping return costs are to be covered by the customer unless otherwise specified. Shipping return costs will only be covered by Primefair if the item was received damaged, missing parts, or if there was any fault on our behalf. Please note we will be in contact with you under these special circumstances at all times.

To initiate a return, simply contact us via email or give us a call so that we can initiate the return process for you.

Include in the subject line of your message, "RETURN, ORDER#" and state the reason for your return in the body of your email. Once your email is received, our team will verify your return process and start it for you once approved. You can either receive a return shipping label from us or you can ship the item back to us. If you would like to request a return label from us, we will deduct the shipping label costs from your refund.

Did your item come damaged upon arrival?

We do our best to quality inspect all of our items before they are sent to you but unfortunately, there are still cases in which items may arrive damaged due to postal service mistreatment or variables that are out of our control. 

If your item(s) arrive damage, we sincerely apologize for the inconvenience. All you need to do is contact us at support@primefair.co or give us a call and we'll send a replacement model for you as soon as we can, usually within 1-2 business days of receiving your inquiry.

In your email, please also make sure to include: 

  • Order # with Subject Line "ITEM DAMAGED, ORDER#"
  • A picture/evidence of damaged item(s)
  • Any other relevant information you believe should be included

Once your claim is reviewed and verified, our team will sent a replacement item out to you free of charge, usually within 1-2 business days of receiving your inquiry. We also may provide a return shipping label for you to ship the item back to our facilities, so please be prepared to ship the item back to us. If no label is provided, you do not need to ship the item back to us.

What are the payment options on your website?

The payment options on our website include credit cards: AMEX, Discovery, Mastercard, Visa, Paypal and Amazon Pay. Currently, we are using Stripe and Shopify Payments as our payment gateways and Paypal. For more information, feel free to contact us.

How long does it take for me to see my refund?

Usually, it takes an estimated 4-7 business days for your item(s) to arrive back to our facilities. Once the order is received, our team will go ahead and verify and process your return.

Once approved, we will refund your order in our system and you will receive an email notification from the email you made the purchase of your order. The email will state that we have issued a refund on our system and that the credit is on its way back to your original payment method.

Please note that it may take 5-10 business days for your credit card or bank to process your refund. 

If you haven't received your refund, first, please check with your bank account.

If you've done all of this and still do not know the status of your refund, please contact us at support@primefair.co and we will help you get sorted with the situation.

Return Address:

PrimeFair,Inc.

151 Lake Avenue

Ste 2A

Staten island, NY, 10303

Still Have A Question?

If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@primefair.co or call us at 888-957-2243.

Additional Links:

Click here to go to Refunds & Return Policy.

Click here to go to Terms of Service.

Click here to go to Shipping Information.

Click here to go to Privacy Policy.

Click here to go to FAQs.

☑ Fast Response & Welcoming Customer Service to Provide Full Transparency at All Times
☑ Friendly, Experienced Staff Trusted By Hundreds of Customers Today
☑ 60 Day Money Back Guarantee & SSL Secure Payment Gateway To Make Shopping Easy and Stress-Free.
☑ Have a Question? Don't hesitate to contact us at support@primefair.co or call us at (888)-957-2243.
 
 

Buy Now!

RELATED PRODUCTS