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SunRay 3 Person Hemlock Sauna w/Carbon Heaters - HL300C Aspen

SunRay 3 Person Hemlock Sauna w/Carbon Heaters - HL300C Aspen

Vendor: Sunray
$2,796.00 $3,196.00
Maximum quantity available reached.

SunRay 3 Person Hemlock Sauna w/Carbon Heaters - HL300C Aspen (8-10 Week Lead Time)


Get the soothe and relaxation you are looking for with one of the best saunas in the market.

The SunRay HL300K2 3-Person Aspen Sauna With Carbon Heaters is the deal not to be missed. Our sauna is made to improve blood flow, reduce headaches and improve overall health.

The personal sauna is also ideal for healing muscles and relieves pain. Enjoy a good night’s sleep with our far infrared sauna. Benefits potentially include, but are not limited to, deeper, more restful sleep, improved blood circulation, increased metabolism, less fatigue, cleansed and nourished skin, increased removal of toxins, and reduced stress and anxiety. 

SunRay 3 Person Hemlock Sauna w/Carbon Heaters

The SunRay Aspen is a popular 3-person infrared sauna with carbon heaters offering a spacious cabin with ample room for 3. The Aspen has 8 carbon nano heaters for evenly dispersing the heat throughout the spacious cabin. 

 The Aspen has all the luxurious amenities of the comparable Savannah 3-person model but features Canadian Hemlock wood panels for a beautiful natural look. Features include movable ergonomic backrests for maximum comfort, 7-color chromatherapy lighting, oxygen ionization system for purifying the air, recessed interior and exterior lighting, FM radio w/CD and MP3, cup holders, and more.

SunRay 3 Person Hemlock Sauna w/Carbon Heaters

Product Features

  • Natural Canadian Hemlock wood
  • 8 carbon nano heaters
  • Dual LED control panels
  • Recessed Interior & Exterior lighting
  • FM radio w/CD player & MP3
  • Oxygen Ionizer
  • LED Reading Lamp
  • Ergonomic Backrest
  • 1965 watts
  • Dimensions: 59" x 47" x 75" - More spacious and comfortable than any other 3-person sauna on the market!
  •  8 Carbon-Nano FAR Infrared Heaters - Advanced carbon-nano heaters provide smooth evenly dispersed heat with virtually no EMF.
  •  Solid Canadian Hemlock wood - Smooth and naturally appealing yet durable. Easy to install tongue and groove construction.
  •  7 Year Structural Warranty - Guaranteed against defects in materials and workmanship for a full 7 years.
  •  ETL/CSA Certified - Meets all US and Canadian electrical safety standards - 120V, 20 amp plug

Resources

User Manual

          SunRay Frequently Asked Questions

          How does an infrared sauna work?
          Infrared heaters in the sauna emit FAR Infrared heat which is a narrow band of energy within the 5.6 to 15 micron level. This type of energy closely resembles the natural human spectrum so it’s easily absorbed by the body tissue. The body reacts by sweating profusely which has many health benefits including detoxification, improved blood flow, circulation and weight loss.

          Do SunRay Saunas emit EMF?
          SunRay, unlike many manufacturers, does not use wires to conduct FAR Infrared heat, rather we apply the perfect thickness of ultra-conductive carbon to an epoxy resin panel activated by positive and negative copper strips on either side. The epoxy resin panel is then laminated which results in ultra low EMF levels safe for continuous use.

          How is the sauna packaged?
          SunRay Saunas contain wooden panels that are pre-packaged in cardboard boxes and then placed on a wooden pallet to ensure the sauna arrives without damage. The cardboard boxes can be removed from the pallet and will fit through any door size 24” or greater.

          Does the sauna come pre-assembled?
          SunRay saunas are not pre-assembled. They arrive in panels which are secured together with screws and metal latches. Assembly takes approximately one hour.

          How long does it take to assemble the sauna?
          Most sauna models take about an hour to assemble. Two people are required. For more information on the assembly of the unit please see the assembly instructions.

          Are there any special tools required to assemble the sauna?
          No, the only tool you need to assemble the sauna is a phillips head screwdriver or drill with a phillips head bit.

          What voltage does the unit run on?
          All SunRay saunas use UL listed plugs and operate on 110V. Some larger saunas require a non-standard 20 amp plug and require a 20 amp circuit.

          Can I place the sauna on the second floor?
          Most saunas weigh between 300-400lbs, so yes you can place a sauna on the second floor.

          Can I use the sauna outdoors?
          All SunRay saunas except the outdoor models must be used indoors. They are not suitable for outdoor use. Outdoor saunas require that the cover be placed on them while not in use. 

          How do I clean the sauna?
          First, unplug the sauna and make sure it is cool before cleaning. To clean the wooden interior of your sauna mix 3 teaspoons of baking soda into a gallon of warm water. Use a towel to wipe down the interior with the baking soda and water mixture. Then wipe the sauna down with a wet towel and let dry. The glass in your sauna can be cleaned with glass cleaner. If you have an outdoor sauna, use a standard garden hose on a low/mist setting to wash out the interior. Make sure to leave the door open so the sauna can dry.

          How often do I need to clean the sauna?
          The sauna should be cleaned every 6 months or at your discretion if you are using it regularly. Using a towel to sit on while in the sauna will capture a lot of the sweat and thereby reduce the frequency of cleaning the sauna.

          How soon will my sauna be shipped after purchase?
          In stock products will be shipped the next business day following order placement.  Orders placed on the weekend will be shipped on Monday or the next business day. We try to keep all products in stock however we may not have stock of some items due to demand. Please contact us at 888-957-2243 to confirm if an item in stock.

          The time frame for order is divided into two parts:

          Processing & Handling

          This is the time it takes for us to process your order. During this time, our team is working on order verification, quality checking, and thorough packaging before shipping out your order. 

          Once your order is placed, you will receive a confirmation email to confirm your order has been received on our system. Please note that our processing time may take 24-48 hours after the order is placed and payment is received.

          Shipping time

          This refers to the duration it may take for your item to be shipped from our warehouse to your final destination. Usually, orders arrive within an estimated 5-10 business days. If there are any processing or shipping delays, you will be notified at all times via email.

          If you have any further questions about a product or you want to know a better estimated delivery time for a specific product, feel free to contact us at support@primefair.co or give us a call.

          Location

          Estimated Shipping Times

          USA (United States)

          5-10 business days (UPS, USPS, FedEX, Custom Freight Carriers [for heavy items])

          Canada

          7-15 business days (DHGATE, EMS, Custom Freight Carriers)

          Europe

          7-20 business days (DHGATE, EMS, Custom Freight Carriers)

          Australia, New Zealand

          7-20 business days (DHGATE, EMS, Custom Freight Carriers)

          Hong Kong, China

          7-20 business days (DHGATE, EMS, Custom Freight Carriers)

          Mexico

          7-20 business days (DHGATE, EMS, Custom Freight Carriers)

          Russian Federation

          7-20 business days (DHGATE, EMS, Custom Freight Carriers)

          South America, Central America

          7-20 business days (DHGATE, EMS, Custom Freight Carriers)

          Please be aware that our shipping time does not include our processing & handling time as stated above.

          When will my order ship?

          Please note that it takes us 1-2 business days to process your order. Once your order has been processed, it will be shipped out to you from our 1 of our warehouses in the USA and the estimated shipping time is 5-10 business days after your order is shipped. If there are any processing or shipping delays, you will be notified at all times via email.

          When will I receive tracking?

          Usually, it takes about 24-48 hours for your order to be processed with our team. Once your order is ready for shipment, we'll update our system with your tracking number accordingly. You will receive your tracking information from the same email you received your order confirmation, which should be the email you used to purchase your item(s).

          Where is my order shipping from?

          All our orders are shipped from our warehouses across the USA. Currently, PrimeFair has 3 warehouse locations (NY, TX) used to store inventory and we also work with other brand manufacturers throughout the country to ensure operation-efficient shipping times. Most of our orders will be shipped via USPS, UPS or Fedex (domestic) and DHL or EMS (international). For larger orders, we may use a custom freight carrier or LTL Freight Shipping. Customer will be notified at all times with shipping updates and and can contact us for more information at any time.

          Are you an authorized dealer?

          Yes, we currently work with manufacturer brands across the United States to ensure a proper operations chain between our products to you. If you are a manufacturer and would like to partner up with us, please email us at support@primefair.co. If you are interested in seeing the brands we work with, please go to our menu tab and go under "authorized dealers".

          My order hasn't arrived yet. How can I check the status of my order?

          Please allow 5-10 business days for your order to arrive to you after we have shipped your order. Go to our "Track Your Order" Page and input your information to see the status of your order. Please note that tracking information may take 1 business day to update in our system. If you still are unable to find the location or status of your order, feel free to contact us at support@primefair.co and we'll help you locate your order as soon as we can.

          My package says "delivered" but I did not receive it?

          Please ask your neighbors and anyone around you to see if anyone may have received the package for you. For large or more expensive orders, we will require signature upon receiving package and will be in communication at all times. In addition, please go to your local post office (USPS, UPS, FedEX), depending on the postal carrier of your tracking number, and see if they have any information in regards to the order.

          If you are still unable to locate the whereabouts of your package, please contact us at immediately at support@primefair.co. We will verify and investigate your situation and if your package is lost, we will send you a replacement package within 1-2 business days, free of charge.

          I gave you an incorrect address. Can I change my address?

          Yes. If you misspelled or gave us an incorrect address, you can email us within 24 hours to give us the right address so we can process it correctly. Please note we can not guarantee that we can change the address of your order after this 24 hour period as it may be processed and ready for shipment. Please contact us as soon as you can if you need an address changed. 

          Still Have A Question?

          If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@primefair.co or call us at 888-957-2243.

          Additional Links:

          Click here to go to Refunds & Return Policy.

          Click here to go to Terms of Service.

          Click here to go to Shipping Information.

          Click here to go to Privacy Policy.

          Click here to go to FAQs.

           

          1. When will I receive tracking?

          Usually, it takes about 24-48 hours for your order to be processed with our team. Once your order is ready for shipment, we'll update our system with your tracking number accordingly. You will receive your tracking information from the same email you received your order confirmation, which should be the email you used to purchase your item(s).

          2. Do you ship worldwide?

          Yes, we currently ship to USA and to other locations worldwide. Please see the table below:

          Shipping time

          This refers to the duration it may take for your item to be shipped from our warehouse to your final destination. Usually, orders arrive within an estimated 5-10 business days. If there are any processing or shipping delays, you will be notified at all times via email.

          If you have any further questions about a product or you want to know a better estimated delivery time for a specific product, feel free to contact us at support@primefair.co or give us a call.

          Location

          Estimated Shipping Times

          USA (United States)

          5-10 business days (UPS, USPS, FedEX, Custom Freight Carriers [for heavy items])

          Canada

          7-15 business days (DHGATE, EMS, Custom Freight Carriers)

          Europe

          7-20 business days (DHGATE, EMS, Custom Freight Carriers)

          Australia, New Zealand

          7-20 business days (DHGATE, EMS, Custom Freight Carriers)

          Hong Kong, China

          7-20 business days (DHGATE, EMS, Custom Freight Carriers)

          Mexico

          7-20 business days (DHGATE, EMS, Custom Freight Carriers)

          Russian Federation

          7-20 business days (DHGATE, EMS, Custom Freight Carriers)

          South America, Central America

          7-20 business days (DHGATE, EMS, Custom Freight Carriers)

          Please be aware that our shipping time does not include our processing & handling time as stated above.

          3. When will my order ship?

          Please note that it takes us 1-2 business days to process your order. Once your order has been processed, it will be shipped out to you from our 1 of our warehouses in the USA and the estimated shipping time is 5-10 business days after your order is shipped. If there are any processing or shipping delays, you will be notified at all times via email.

          4. Where is my order shipping from?

          All our orders are shipped from our warehouses across the USA. Currently, PrimeFair has 3 warehouse locations (NY, TX) used to store inventory and we also work with other brand manufacturers throughout the country to ensure operation-efficient shipping times. Most of our orders will be shipped via USPS, UPS or Fedex (domestic) and DHL or EMS (international). For larger orders, we may use a custom freight carrier or LTL Freight Shipping. Customer will be notified at all times with shipping updates and and can contact us for more information at any time.

          5. Are you an authorized dealer?

          Yes, we currently work with manufacturer brands across the United States to ensure a proper operations chain between our products to you. If you are a manufacturer and would like to partner up with us, please email us at support@primefair.co. If you are interested in seeing the brands we work with, please go to our menu tab and go under "authorized dealers".

          6. My order hasn't arrived yet. How can I check the status of my order?

          Please allow 5-10 business days for your order to arrive to you after we have shipped your order. Go to our "Track Your Order" Page and input your information to see the status of your order. Please note that tracking information may take 1 business day to update in our system. If you still are unable to find the location or status of your order, feel free to contact us at support@primefair.co and we'll help you locate your order as soon as we can.

          7. My package says "delivered" but I did not receive it?

          Please ask your neighbors and anyone around you to see if anyone may have received the package for you. For large or more expensive orders, we will require signature upon receiving package and will be in communication at all times. In addition, please go to your local post office (USPS, UPS, FedEX), depending on the postal carrier of your tracking number, and see if they have any information in regards to the order.

          If you are still unable to locate the whereabouts of your package, please contact us at immediately at support@primefair.co. We will verify and investigate your situation and if your package is lost, we will send you a replacement package within 1-2 business days, free of charge.

          8. I gave you an incorrect address. Can I change my address?

          Yes. If you misspelled or gave us an incorrect address, you can email us within 24 hours to give us the right address so we can process it correctly. Please note we can not guarantee that we can change the address of your order after this 24 hour period as it may be processed and ready for shipment. Please contact us as soon as you can if you need an address changed. 

          9. I haven't received a refund? What should I do?

          Please note that it may take 5-10 business days for your credit card or bank to process your refund once it has been processed on our system. If you haven't received your refund, first, please check with your bank account.

          If you've done all of this and still do not know the status of your refund, please contact us at support@primefair.co and we will help you get sorted with the situation.

          10. I want to exchange an item(s). How should I approach this?

          If you would like to exchange an item(s), your item must not be used and is returned in its original packaging, with all accessories included and in new condition. To arrange an exchange with us, simply contact us at support@primefair.co and we'll help you get sorted out with your exchange.

          11. I'm missing a part or something hasn't arrived yet. What should I do?

          If you did not receive your complete order and you are missing any parts or accessories included with your order, please contact us at support@primefair.co so we can help you get sorted with the situation right away.

          12. I provided the wrong address at checkout, what do I do?

          Simply contact us at support@primefair.co within 24 hours of your purchase so we can get your address adjusted. We cannot guarantee that we will be able to make changes after this 24 hour period.

          13. I want to cancel my order. How can I go about this?

          Cancel your order with no penalty. Simply contact us at support@primefair.co with the subject line "CANCEL, ORDER#" and specify your order number for us to address your situation.

          Please try to cancel within 24 hours of your purchase. If the 24 hours has expired, we may have processed your order and we can not guarantee to cancel it right away. If it is already processed and ready for shipment, you may need to wait to receive your order and return it back to us. If you have any questions or want more information in regards to canceling your order, simply contact us at support@primefair.co.

          14. My item arrived damaged. What happens next?

          We do our best to quality inspect all of our items before they are sent to you but unfortunately, there are still cases in which items may arrive damaged due to postal service mistreatment or variables that are out of our control. 

          If your item(s) arrive damage, we sincerely apologize for the inconvenience. All you need to do is contact us at support@primefair.co or give us a call and we'll send a replacement model for you as soon as we can, usually within 1-2 business days of receiving your inquiry.

          In your email, please also make sure to include: 

          • Order # with Subject Line "ITEM DAMAGED, ORDER#"
          • A picture/evidence of damaged item(s)
          • Any other relevant information you believe should be included

          Once your claim is reviewed and verified, our team will sent a replacement item out to you free of charge, usually within 1-2 business days of receiving your inquiry. We also may provide a return shipping label for you to ship the item back to our facilities, so please be prepared to ship the item back to us. If no label is provided, you do not need to ship the item back to us.

          15. What are the payment options on your website?

          The payment options on our website include credit cards: AMEX, Discovery, Mastercard, Visa, Paypal and Amazon Pay. Currently, we are using Stripe and Shopify Payments as our payment gateways and Paypal. For more information, feel free to contact us.

          16. How long does it take for me to see my refund?

          Usually, it takes an estimated 4-7 business days for your item(s) to arrive back to our facilities. Once the order is received, our team will go ahead and verify and process your return.

          Once approved, we will refund your order in our system and you will receive an email notification from the email you made the purchase of your order. The email will state that we have issued a refund on our system and that the credit is on its way back to your original payment method.

          Please note that it may take 5-10 business days for your credit card or bank to process your refund. 

          If you haven't received your refund, first, please check with your bank account.

          If you've done all of this and still do not know the status of your refund, please contact us at support@primefair.co and we will help you get sorted with the situation.

          Return Address:

          PrimeFair,Inc.

          151 Lake Avenue

          Ste 2A

          Staten island, NY, 10303

          Still Have A Question?

          If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@primefair.co or call us at 888-957-2243.

          Additional Links:

          Click here to go to Refunds & Return Policy.

          Click here to go to Terms of Service.

          Click here to go to Shipping Information.

          Click here to go to Privacy Policy.

          Click here to go to FAQs.

          Returns & Refunds

          Primefair's return policy will allow for products that have been purchased on www.primefair.co to be returned by the original purchaser within 60 days of purchase for a full refund to their original payment method.

          To be eligible to return your product under the return policy, please make sure:

          • The order or item(s) you received was made directly from Primefair.co
          • The time frame in which your 60-day period starts the day you receive your order or when it's marked as "delivered" on our system. For example, if you receive your package on March 7, then that is the starting day of the return period.
          • The order or item(s) is returned in the original packaging, with all accessories included and in new or as-new condition.
          • You have strictly followed the Primefair return instructions as set out above.

          There are special circumstances or situations in which partial refunds will be granted. Such circumstances may occur if the item returned is

          - Item is not returned in original condition, item is damaged or missing parts/accessories for reasons that are at no fault on our behalf

          All orders are processed as soon as possible and all returns are subject to a 15% restocking fee. The restocking fee will be determined by your brand and product and your specific circumstances. Please note that we will be in contact with you at all times and if you have any questions, you can feel free to reach out to us at support@primefair.co.

          Once your return is received and examined, you will receive an email from us notifying you that your refund has been processed on our system. If you are approved, the refund will be processed to your credit card or original method of payment. Please note that it may take your bank or credit cards up to 5-10 business days for the credit to appear back in your original statement.

          Haven't received a refund? 

          Please note that it may take 5-10 business days for your credit card or bank to process your refund once it has been processed on our system. If you haven't received your refund, first, please check with your bank account.

          If you've done all of this and still do not know the status of your refund, please contact us at support@primefair.co and we will help you get sorted with the situation.

          Want to exchange an item(s)?

          If you would like to exchange an item(s), your item must not be used and is returned in its original packaging, with all accessories included and in new condition. To arrange an exchange with us, simply contact us at support@primefair.co and we'll help you get sorted out with your exchange.

          Missing Parts?

          If you did not receive your complete order and you are missing any parts or accessories included with your order, please contact us at support@primefair.co so we can help you get sorted with the situation right away.

          Provided the wrong address at checkout?

          Simply contact us at support@primefair.co within 24 hours of your purchase so we can get your address adjusted. We cannot guarantee that we will be able to make changes after this 24 hour period.

          Want to cancel your order?

          Simply contact us at support@primefair.co with the subject line "CANCEL, ORDER#" and specify your order number for us to address your situation.

          Please try to cancel within 24 hours of your purchase. If the 24 hours has expired, we may have processed your order and we can not guarantee to cancel it right away. If it is already processed and ready for shipment, you may need to wait to receive your order and return it back to us. If you have any questions or want more information in regards to canceling your order, simply contact us at support@primefair.co.

          Shipping

          The shipping of return shipping will not be the responsibility of Primefair. All shipping return costs are to be covered by the customer unless otherwise specified. Shipping return costs will only be covered by Primefair if the item was received damaged, missing parts, or if there was any fault on our behalf. Please note we will be in contact with you under these special circumstances at all times.

          To initiate a return, simply contact us via email or give us a call so that we can initiate the return process for you.

          Include in the subject line of your message, "RETURN, ORDER#" and state the reason for your return in the body of your email. Once your email is received, our team will verify your return process and start it for you once approved. You can either receive a return shipping label from us or you can ship the item back to us. If you would like to request a return label from us, we will deduct the shipping label costs from your refund.

          Did your item come damaged upon arrival?

          We do our best to quality inspect all of our items before they are sent to you but unfortunately, there are still cases in which items may arrive damaged due to postal service mistreatment or variables that are out of our control. 

          If your item(s) arrive damage, we sincerely apologize for the inconvenience. All you need to do is contact us at support@primefair.co or give us a call and we'll send a replacement model for you as soon as we can, usually within 1-2 business days of receiving your inquiry.

          In your email, please also make sure to include: 

          • Order # with Subject Line "ITEM DAMAGED, ORDER#"
          • A picture/evidence of damaged item(s)
          • Any other relevant information you believe should be included

          Once your claim is reviewed and verified, our team will sent a replacement item out to you free of charge, usually within 1-2 business days of receiving your inquiry. We also may provide a return shipping label for you to ship the item back to our facilities, so please be prepared to ship the item back to us. If no label is provided, you do not need to ship the item back to us.

          What are the payment options on your website?

          The payment options on our website include credit cards: AMEX, Discovery, Mastercard, Visa, Paypal and Amazon Pay. Currently, we are using Stripe and Shopify Payments as our payment gateways and Paypal. For more information, feel free to contact us.

          How long does it take for me to see my refund?

          Usually, it takes an estimated 4-7 business days for your item(s) to arrive back to our facilities. Once the order is received, our team will go ahead and verify and process your return.

          Once approved, we will refund your order in our system and you will receive an email notification from the email you made the purchase of your order. The email will state that we have issued a refund on our system and that the credit is on its way back to your original payment method.

          Please note that it may take 5-10 business days for your credit card or bank to process your refund. 

          If you haven't received your refund, first, please check with your bank account.

          If you've done all of this and still do not know the status of your refund, please contact us at support@primefair.co and we will help you get sorted with the situation.

          Return Address:

          PrimeFair,Inc.

          151 Lake Avenue

          Ste 2A

          Staten island, NY, 10303

          Still Have A Question?

          If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@primefair.co or call us at 888-957-2243.

          Additional Links:

          Click here to go to Refunds & Return Policy.

          Click here to go to Terms of Service.

          Click here to go to Shipping Information.

          Click here to go to Privacy Policy.

          Click here to go to FAQs.

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          ☑ Have a Question? Don't hesitate to contact us at support@primefair.co or call us at (888)-957-2243.
           
           

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